Medispa at Valentino is committed to protecting your privacy. In addition to upholding the requirement for confidentiality in respect of all clinical data held by us, we understand the importance of ensuring that the personal data entrusted to us is protected and respected in accordance with the provisions of the Data Protection Act 2018. This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we treat it.Information we may collect from you


We may collect and process the following personal information about you:*   Medical Records – Information must be collected as part of your registration with the clinic. This includes information such as your name, address, date of birth, e-mail address, phone number, next of kin and medical history. Failing to provide us with this information will result in us being unable to provide treatment.
*   Enquiries – We may record your details in order to track and follow-up on enquiries, in addition to scheduling appointments. This includes information such as your name, e-mail address or phone number. Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.When you provide personal information to us, the purpose for which you are providing the personal information will always be made clear.


Use of the information we collect from you


We may use the information that you give to us for some or all of the following reasons:*   To provide you with information about treatments, products and services that you request from us
*   To notify you about changes to our services
*   To send you text notifications to remind you of any appointments booked with us
*   To contact you for the purposes of providing post-treatment follow up and aftercare advice
*   To contact you from time to time to market other services, treatments and products we provide and think may be of interest to you, based on your interests and preferences where you have made them known to usWho we share your personal information with:


We take our obligations under the Data Protection Act 2018 and our clinical confidentiality requirements very seriously.Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.Your information


We cannot guarantee that the information you send us over the internet is secure, but once we receive it we will take all reasonable steps to protect the information you supply to us. We will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.Under the Data Protection Act 2018, we will only hold personal identifiable data for the maximum retention periods:


Job application and information relating to unsuccessful interview candidates – 6 months
*   Employee Records – 6 years following termination of contract
*   Medical (Aesthetic) Records – 7 years following last appointment
*   Marketing Enquiries and Emails – 6 months
*   Financial Records – 7 years
*   CCTV footage – 2 weeksWe employ CCTV on the exterior and public areas of the building in order to aid the security of our staff, patients and premises. CCTV cameras are not in use in our treatment rooms.A Subject Access Request may be made for footage of you. All CCTV footage is held for a maximum of two weeks. In certain circumstances we may need to disclose CCTV footage for legal reasons.Cookies


Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.


Your Rights. You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments will be impaired.You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. If you wish to stop receiving some or all marketing communications from us, you can let us know by email addressed to website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.In some circumstances, you have the right to be removed from our records and we will erase all data held about you. Medical records are exempt from erasure before our maximum retention periods. Requests for erasure should be made in writing to and will be assessed on a case by case basis.Access to information


The Data Protection Act 2018 gives you the right to access information held about you, including CCTV footage of yourself. Any requests should be made in writing to the following address:Valentino London1 Thackeray StreetKensington, LondonW8 5ETContact and complaints


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to following:Salon ManagerValentino London1 Thackeray StreetKensington, LondonW8 5ETThis privacy policy was last updated on 31 January 2019.
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